Service policies
Everything you need to know before booking — no surprises, no fine print.
We require at least 24 hours' notice for cancellations. Cancellations made less than 24 hours before the scheduled session will be subject to a cancellation fee. We understand emergencies happen and will always try to be flexible.
Being a little late is totally fine — life happens! However, if you're running more than 1 hour past the booked end time, additional charges will apply at our standard hourly rate.
Payment is due at the end of each babysitting session. We accept cash, Venmo, and Zelle. For recurring bookings, we can arrange weekly or monthly payment schedules.
We're based in Bergen Beach, and a small travel surcharge applies for farther neighborhoods. Sheepshead Bay, Flatbush & Midwood: +$5. Gravesend & Bensonhurst: +$10. Borough Park & Sea Gate: +$15. Bergen Beach, Mill Basin & Marine Park have no surcharge.
For the health and safety of everyone, please let us know if your child is feeling unwell before the session. We're happy to reschedule at no charge if your child is sick.
Your child's safety is our top priority. Please provide us with emergency contacts, any allergies or medical conditions, and your pediatrician's information before the first session.
Still have questions?
If anything here is unclear, reach out — we'll explain.